Number and account help

CanSMS provides number-based SMS reception for lawful verification, product testing and business validation. Some products cover a single verification; products supporting repeat reception can receive messages for the relevant service within their stated validity. Eligible numbers can be renewed under their applicable rules. We supply number services, not third-party accounts.

Choose the country, target service and card type in the current catalog, then check price, stock and validity. US virtual and physical-SIM products differ. First-activation, restart and renewal-card labels do not guarantee an unused third-party history and are not renewal quotes for a number you already own. Availability changes with supply.

No. Check that the current catalog supports your target service. A third party may reject a number or not send an SMS because of location, number type, history or its own policies. Number allocation, SMS reception and successful third-party verification are separate outcomes. Using a separate number does not make you completely anonymous.

Free numbers and their messages are publicly shared, may be removed or rejected, and are suitable only for low-risk tests. Do not use them for payments, banking, primary email, recovery of important accounts or other sensitive purposes. Paid numbers are not permanent personal SIM cards either; maintain reliable recovery options for long-term accounts.

Fraud, spam, phishing, harassment, malicious bypass of safeguards and other unlawful or rights-infringing uses are prohibited. Follow the target service’s rules as well. See the terms for the complete acceptable-use requirements.

Do not resell or lend accounts or service access without express platform authorization or written permission. Authorized reseller arrangements, customer API partnerships and the website’s number-transfer feature remain subject to their own terms, permissions and confirmation steps; they do not grant unlimited resale rights.

Keep login details, developer keys and number credentials secure and do not share them with unrelated parties. Follow identity checks for sensitive actions. Replace or revoke exposed credentials and contact support. You are responsible for reasonable safekeeping; the platform remains responsible for its own systems and data security. Support will not ask for passwords, SMS verification codes or wallet private keys.

Sign in and fund your balance. Select a service in the new catalog, check quantity, USD price and validity, then confirm the purchase. View the allocation in Orders or My Numbers, request a verification code from the target service, and check that number’s messages. A successful top-up does not mean a number has been purchased.

No. Successful allocation with usable access means the number resource has been delivered and service has begun. SMS reception must be confirmed in that number’s message records. If access cannot be provided as agreed, delivery is incorrect or a system fault occurs, request an order review. Allocation alone does not remove the platform’s responsibility.

Check the country code, number, selected service, validity and the target platform’s message. Do not repeatedly submit purchases or renewals. A third party not sending an SMS or rejecting a number does not automatically establish a refund entitlement. If you suspect a delivery or system fault, provide the order reference, time and a redacted description for review.

A timeout does not mean failure. Check the original order or operation and contact support if needed. Do not place the same purchase again or assume another charge or refund is due. Reserved funds for a confirmed failure are released under the system rules; unresolved operations remain under review rather than being treated as successful or failed.

A verified top-up adds account balance. Purchases and renewals are then settled from that balance at the confirmed amount. Quotes, minimum top-up, payment methods, supported networks and possible fees are shown on the current payment or confirmation page. Top-up records, service orders and ledger entries are distinct records.

Unused account balance has no usage expiry and is not automatically deducted merely because time passes. Number and SMS-service expiry is separate from account balance. If an account is restricted or terminated, access and outstanding matters are handled through the account process and applicable law; this does not automatically erase the balance.

Credited top-ups are generally not available for discretionary cash withdrawal or return to the payment method; unused balance remains available for the service. Amounts already spent on purchases or renewals are not refunded again as unused top-ups. Duplicate credits, incorrect amounts, platform faults, statutory refunds and other verified exceptions require separate handling and are not dismissed by a blanket no-refund rule.

Once delivery of the digital service has begun, change-of-mind refunds are generally not offered. After number allocation as agreed, a third party not sending an SMS, unsuccessful third-party verification, late use or expiry caused by not renewing generally does not qualify for a refund. This does not equate allocation with SMS delivery or exclude non-performance, applicable support remedies or statutory consumer rights.

Where review confirms a platform error or inability to deliver as agreed, correction, performance, balance restoration or a refund is handled according to the order facts, applicable rules and law, with the outcome explained by support. Releasing a reservation for an uncompleted purchase differs from refunding a completed order and from returning a top-up to its payment method. Unknown results are verified first to avoid duplicate settlement.

Use My Numbers to view messages, actual validity and notes, then choose the appropriate data export or credential action. Sensitive credentials differ from ordinary exports; complete identity confirmation and store them securely. Replaced credentials become invalid, so update any programs that use them.

For eligible numbers, check the recipient member email, charges and consequences before confirming a transfer. The recipient follows activation instructions, and the former holder’s access changes according to the transfer outcome. Developer keys are for the customer API; individual number credentials serve their respective numbers. Follow the developer documentation and do not bypass unavailable actions or permissions.

In My Numbers, select an eligible number, obtain its current quote, and check the operator, period, USD amount and existing expiry before confirming. Supplier base renewal rules vary by region and operator/card type rather than the verification project. The website’s actual payable amount is shown at confirmation. Not every number can be renewed.

Use the actual expiry updated after successful renewal; a nominal month or three months does not universally mean 30 or 90 days. See the renewal guide for supplier time conventions and regional requirements. Repeat renewability is not authorization for automatic charging. Auto-renewal requires your explicit enablement and confirmation where offered. Check the original operation when its result is pending or unknown.

Proportionate suspension or termination may be used for rule violations, suspected abuse or account-security risks; risky actions may be restricted while facts are checked. Contact support to request a review. Restrictions do not automatically resolve pending orders or remove lawful rights. Balance and outstanding matters are handled based on verification and applicable law.

Availability and third-party acceptance can change, and interruptions cannot be ruled out. We must still provide the agreed service and address our own errors. Non-limitable liability and consumer rights remain protected; see the full terms.

Account, order, SMS and necessary security information is used for the existing service and issue resolution. Supplier processing and valid lawful requests are limited to what is necessary, not unrestricted disclosure. See the privacy notice. Free-SMS content is public.

After signing in, use Support to submit a ticket, read replies and follow up while it remains open. Closed history stays viewable; open a new ticket for a new issue. You may also use the centrally maintained support contacts shown on the page. Provide an order reference, time and a redacted description, not passwords, verification codes or private keys. Full terms and the privacy notice are available from the website footer. This page does not reduce mandatory statutory rights.